FAQ
Questions before you quote
Straight answers on pricing, buildings, and booking. Still stuck? Contact us.
- Is the AI quote free?
- Yes. No credit card. Enter addresses and photos to see a transparent estimate.
- What’s included in the mid price?
- Truck, labor, materials (if selected), access modifiers, insurance line, and a risk buffer — shown as line items.
- Do you provide certificates of insurance (COI)?
- Yes for buildings that require them. Request a COI when we confirm your booking — include building manager details.
- What if my building needs an elevator booking?
- You (or your property manager) book the elevator window. Tell us the slot when we confirm so the crew arrives ready.
- Can the price change on move day?
- If inventory or access differs from what you submitted, we discuss changes before expanding work. Accurate photos prevent surprises.
- How do I cancel or change the date?
- Email or call as soon as you know. Confirmed jobs may have a change window — we’ll state it when we confirm your booking.
- Do you move offices or only homes?
- Phase 1 focuses on residential (apartment, condo, house) plus packing help. Ask about small offices via Contact.