Privacy Policy

1. Scope

This policy covers personal information collected through ClearMove websites, quote tools, message tickets, phone/email inquiries, and related operations in Canada. We aim to follow PIPEDA principles: identify purposes, limit collection, safeguard data, and support access and correction requests.

2. Information we collect

• Contact details you provide (name, phone, email).
• Move details: addresses, dates, access notes, inventory text.
• Photos and videos you upload for inventory estimation.
• Quote and ticket records, and basic device/browser logs needed to run the service and prevent abuse.

3. Purposes

We use this information to generate and refine quotes, contact you about bookings, schedule moves, improve pricing accuracy, prevent fraud/abuse, and meet legal obligations. We do not sell personal information.

4. Consent

Submitting a quote, ticket, or contact form is consent to process the information you provide for those purposes. You may withdraw consent for marketing messages where applicable; operational messages about an active quote or booking may still be required to fulfill the service.

5. Service providers

We use processors under contract to deliver the product—for example cloud hosting, databases, transactional email, and (when enabled) AI vision APIs for inventory estimation. They may process data in or outside Canada subject to contractual safeguards. See also Cookies.

6. Media uploads

Media is used to estimate inventory for your move. Prefer rooms and belongings—avoid unrelated ID documents, payment cards, or sensitive paperwork in frames.

7. Retention

Quote reports and uploaded photos/videos are retained for up to 90 days by default (or until you request earlier deletion), then removed from active storage, subject to legal holds or booking records we must keep. Ticket and booking communications may be kept longer as needed to provide the service and meet accounting or dispute needs.

8. Access, correction, deletion

Email hello@clearmover.online to request access, correction, or deletion of personal information, subject to verification and legal exceptions. We respond within a reasonable time.

9. Security

We use reasonable technical and organizational measures (HTTPS, access controls, least privilege for admin tools). No method of transmission or storage is perfectly secure.

10. Contact

Privacy questions: hello@clearmover.online · (416) 555-0199. Related: Terms.